Frequently Asked Questions
Everything you need to know about shopping with Elwood 101
What is your shipping policy within Australia?
We offer standard and express shipping options across Australia. Orders over a certain threshold may qualify for free standard shipping. All orders are processed within 1-2 business days, and tracking information is provided via email once dispatched.
Do you offer international shipping?
Yes, Elwood 101 ships to most countries worldwide. International shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of the items.
What is your return and exchange policy?
We accept returns on full-priced items within 14 days of purchase, provided the garments are in original condition with all tags attached. Please note that for hygiene reasons, certain items like earrings and swimwear may be excluded unless faulty.
How can I track my order?
Once your order has been packed and sent, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options such as Afterpay and Zip, as well as digital wallets like PayPal and Apple Pay.
Are your products authentic?
Absolutely. Elwood 101 is an authorized stockist for all the brands we carry. Every product sold through our online store and physical boutiques is 100% authentic and sourced directly from the designers.